Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept physical returns. However, if your order arrives damaged or spoiled, we are committed to making it right.

Return Process

• 1.
  Inspect Delivery

  Check your package immediately upon arrival to ensure items are still cold and the packaging is intact.

• 2.
  Document Issues

  Take clear photos of any damaged packaging or product defects within 24 hours of delivery.

• 3.
  Contact Support

  Email our Care Team with your order number and photos to request a refund or replacement.

• 4.
  Resolution

  Our team will process your claim within 48 hours and issue a credit or ship out a fresh replacement.